At Siwujewels, we want you to love your purchase. If you’re not completely satisfied with your jewelry, we offer a Free Return Service to make the process simple and hassle-free. Here’s how you can return your items:
1. Eligibility for Free Returns
Our Free Return Service is available for the following:
- Items returned within 30 days of the delivery date.
- Items that are unworn, unaltered, and in their original packaging with all tags attached.
- Items that are not marked as final sale or non-returnable.
Please note that customized or personalized items are not eligible for returns.
2. How to Initiate a Return
To start your return process, follow these easy steps:
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Step 1: Contact us at [email protected] with your order number and the reason for your return.
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Step 2: We will review your request and, if eligible, send you a prepaid return shipping label via email.
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Step 3: Print the prepaid shipping label and securely package the item(s) you wish to return.
3. Preparing Your Return Shipment
- Place the jewelry in its original packaging, including any pouches, boxes, or certificates that came with the item.
- Ensure the item is securely packaged to avoid any damage during transit.
- Attach the prepaid shipping label to the outside of the package.
4. Shipping Your Return
- Drop off your package at any authorized shipping location or arrange for a pickup using the carrier specified on your prepaid label.
- Keep the return tracking number for your reference.
5. Processing Your Refund
Once we receive and inspect your return, we will process your refund. This typically takes 5-7 business days. The refund will be issued to your original method of payment, and you will receive a confirmation email once the process is complete.
Please note that it may take an additional 5-7 business days for your bank or credit card company to reflect the refund in your account.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the item for a refund and placing a new order for the desired product.
7. Non-Returnable Items
For hygiene and safety reasons, certain items such as earrings and other intimate jewelry items cannot be returned once worn. Additionally, any items marked as final sale or personalized jewelry are not eligible for return.
8. Contact Us
If you have any questions about our Free Return Service or need assistance with your return, please contact our customer service team at:
- Email: [email protected]
- Phone: +1 (646) 691-8031
At Siwujewels, your satisfaction is our priority. We strive to provide a seamless return experience and are here to help every step of the way!