Welcome to the Siwujewels FAQ page! Here you’ll find answers to some of the most frequently asked questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to us at [email protected].
1. What types of jewelry do you offer?
We offer a wide range of jewelry, including rings, earrings, necklaces and bracelets. Our collections are crafted with high-quality materials such as sterling silver and gemstones, designed to suit various tastes and occasions.
2. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover). For more details, please refer to our Payment Policy.
4. Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping costs and delivery times will vary based on your location. Please refer to our Shipping Policy for more detailed information on international shipping options.
5. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method selected at checkout. We aim to process and ship orders within 1-2 business days. For more details, refer to our Shipping Policy.
6. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment until it reaches you.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of delivery for a refund or exchange. For specific instructions and details, please review our Refund Policy.
8. Do you offer custom or personalized jewelry?
At this time, we do not offer customization or personalized jewelry options. However, keep an eye out for future updates, as we are always looking to expand our services!
9. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us immediately at [email protected] with your order number and photos of the item. We will resolve the issue as quickly as possible.
10. How should I care for my jewelry?
To maintain the beauty of your jewelry, we recommend keeping it away from water, chemicals, and harsh cleaning agents. Store your pieces in a dry place, preferably in a jewelry box or pouch, and clean them gently with a soft cloth when necessary.
11. Do you offer gift wrapping?
Yes, we offer gift-wrapping services for an additional fee. You can select this option at checkout if you would like your order to be beautifully packaged for a special occasion.
12. How do I contact customer service?
If you have any questions or need assistance, feel free to reach out to us via email at [email protected]. We strive to respond to all inquiries within 24-48 hours.
13. Is my personal information secure?
Yes, we take your privacy and security seriously. We use SSL encryption to protect your personal and payment information during transactions. For more information, please review our Privacy Policy.
14. Can I cancel or modify my order after it’s been placed?
We aim to process orders as quickly as possible. If you need to cancel or make changes to your order, please contact us at [email protected] as soon as possible. Once your order has been processed or shipped, cancellations or modifications may no longer be possible.
15. Do you have a physical store?
At this time, Siwujewels operates exclusively online. However, we are dedicated to providing a convenient and secure shopping experience through our website.
If you have any further questions, don’t hesitate to contact us. We’re always here to help! Thank you for choosing Siwujewels!