Welcome to Siwujewels! We are committed to ensuring your shopping experience is smooth and satisfying. Please read through our shipping policy to understand the delivery process and timelines for your order.
Processing Time
- All orders are processed within 1-2 business days after receiving your order confirmation email.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a notification once your order has been shipped.
Shipping Rates:
We offer free shipping for orders over £80, £9 shipping cost for orders under £80, all shipping rates will be calculated at checkout based on your location.
Estimated delivery times:
- Domestic standard Shipping (UK): 3-7 business days;
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can track your package on our website or directly through the carrier’s website.
Customs, Duties, and Taxes
International orders may be subject to import duties and taxes, which are imposed once a shipment reaches your country. These fees are the responsibility of the recipient. Please check with your local customs office for more information.
Lost or Delayed Packages
Siwujewels is not responsible for delays caused by the carrier or international customs, but we will do our best to assist you with any shipping issues. If your package is lost or significantly delayed, please contact us at [email protected], and we will help resolve the issue.
Questions?
For any questions regarding our shipping policy or if you need further assistance, please reach out to our customer service team at [email protected].